May 22, 2020

Dear NMR users,

METRIC will resume limited research activities on Tuesday, May 26, 2020. During Phase I of this process, the goal is to reach 35% of functional capacity over the coming weeks while ensuring the safety of the University community. Limited on-site staff and instrument accessibility necessitates significant changes to the operational procedures of the NMR facilities. In consultation with the Office of Research and Innovation, the following policies have been developed for Phase I re-opening.

All projects must be approved to resume by relevant Department/College/University entities prior to submitting samples.

Facility Access
During Phase I, we need to limit foot traffic and contact with high-touch surfaces to minimize the potential for cross-contamination. With the health of our users and staff in mind, METRIC scientists will now collect all data for users and no direct access to NMR laboratories will be permitted. We realize that “walk-up” service is important, but we cannot accommodate that need under the Phase 1 operational guidelines. We will continue to work to make that service available as soon as possible. External users are not permitted to access campus buildings. All users that were previously trained for self-use will continue to be charged at the self-use rate.

Sample Submission
Users should continue to utilize the MENDIX Lab Management Portal for sample submission. Samples will be accepted beginning Tuesday, May 26, and three drop sites have been established:

Dabney 23 – Internal North Campus users
Room 302, Partners III – Internal Centennial Campus users
Polk Courtyard – External users (not permitted in campus buildings during Phase 1; please coordinate your drop-off with staff)

Please disinfect your samples upon submission using available supplies, observe social distancing guidelines, and use appropriate PPE at these drop sites.

Users will be able to specify the parameters of their experiments and secure their position in the queue using a new sample submission form:

This consists primarily of the information you would enter into Topspin and will be used to script the autosampler runs. Please note you will also need your MENDIX order number to submit. We have created a short video explaining how to submit your samples in MENDIX and fill out this form, which can be accessed here.

Samples will be collected and loaded on instruments no earlier than 11 AM M-F at Dabney 23 and W-F at Partners III, with samples run in the order that that they were received.

Due to the close contact needed, all training activities will be suspended during Phase I of the re-start.

Consultation Requests
During the Phase 1 restart process, staff availability will be very limited and detailed consultations will not be possible. However, we will continue to provide “Letters of Support” for grant applications. Please submit your request through the MENDIX Lab Management Portal.

We appreciate your patience during these difficult circumstances. Please bear in mind, overall capacity in the facility will be significantly reduced. We will endeavor to meet your immediate needs as quickly as possible, but there are likely to be delays. With everyone’s cooperation, we hope to transition through Phase I in a timely fashion.

Please feel free to reach out with questions or concerns.

Jennifer Sun and Peter Thompson