{"id":3069,"date":"2023-08-09T16:09:10","date_gmt":"2023-08-09T20:09:10","guid":{"rendered":"https:\/\/research.ncsu.edu\/research-education\/?page_id=3069"},"modified":"2024-03-06T10:10:06","modified_gmt":"2024-03-06T15:10:06","slug":"faq","status":"publish","type":"page","link":"https:\/\/research.ncsu.edu\/research-education\/red-system-training\/faq\/","title":{"rendered":"RED: Frequently Asked Questions"},"content":{"rendered":"\n\n\n\n
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Why can’t I log in to RED?<\/h2><\/a>
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You might need to clear your cache<\/a> or change browsers. For optimal performance when using RED, we recommend Google Chrome. <\/p>\n\n\n\n

If this doesn’t resolve the issue, call the SPARCS Helpline at 919.515.4267. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

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How do I enable browser pop-ups or automatically open pop-ups in a new tab?<\/h2><\/a>
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RED makes use of pop-up windows, so an important step in using the system is enabling pop-ups<\/a> in your browser of choice. Refer to this guide<\/a> for browser-specific instructions on how to make pop-ups open in a new tab by default.<\/p>\n<\/div><\/div><\/div>\n\n<\/div><\/div>\n\n\n\n\n

Can’t find the answer you’re looking for? Our other General Resources<\/a> might be able to help.<\/em><\/p>\n\n\n\n

Sponsored Programs Modules <\/h2>\n\n\n
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How do I search by Project ID (Ledger 5) number?<\/h2><\/a>
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Add the “Project ID” widget to your RED home screen if you need to search by Project ID (Ledger 5) number. Refer to the Customizing the RED Home Screen<\/a> guide for instructions on how to add a new widget to your home screen.<\/p>\n<\/div><\/div><\/div>\n\n\n\n

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How do I search by RADAR Number (aka “SPARCS Project Number”)? How do I search by PINS Number?<\/h2><\/a>
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RED’s “Search All Records” functionality allows you to search by either of these criteria. Click Search All Records<\/em> > Proposals<\/em> and then select RADAR Number<\/em> or PINS Number<\/em>. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

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Why can’t I see the same things I could see in RADAR? What if I can’t access what I need in RED?<\/h2><\/a>
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RED captures more proposal content in fields rather than attachments, so RED has different security settings than the legacy system RADAR did. <\/p>\n\n\n\n

If the project records you can see in RED don\u2019t provide the information you need, the Sponsored Research Activity Reporting (SRAR)<\/a> viewer might be able to help; you can filter by sponsor, researcher, college, department and other criteria. <\/p>\n\n\n\n

If neither RED nor SRAR seems to have what you need, SPARCS might be able to either change your security access or retrieve the information for you. Please email SPS@ncsu.edu<\/a> with a brief description of the business need. PI name, sponsor, sponsor award number and RADAR reference number are especially helpful if available. For non-researchers who require access to sponsored programs records in RED, including attachments, please make sure your email includes the OUC (2-digit, 4-digit or 6-digit). <\/p>\n<\/div><\/div><\/div>\n\n\n\n

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How do I navigate to PAM records from the Financials system? <\/h2><\/a>
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The Peoplesoft Financials system includes links to PAM records, which will direct you to RED. Watch this demonstration<\/a> to see how it works. <\/p>\n<\/div><\/div><\/div>\n\n\n\n

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What\u2019s my PAM number?<\/h2><\/a>
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There are three ways to look up your PAM number, by starting with a PINS number, Proposal number or Project ID. <\/p>\n\n\n\n